Customer Success Engineer ( India)

Remote · 7-10 years experience · Full-time · Remote · Posted Oct 20, 2026

At a glance

This is a rare chance to be one of the first people building Deepgram's business in Asia Pacific, helping lay the foundation of how customers are served across APAC.
Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion.
The role sits at the intersection of customers, product, and growth, combining technical expertise with commercial impact.

Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
Build, nurture, and sustain customer relationships across all personas interacting with Deepgram from developers and program managers to CIOs, CTOs, and other C-level stakeholders.
Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
Own and manage the full customer lifecycle including onboarding, adoption, technical enablement, expansion, and advocacy.
Focus on making Deepgram successful in the customer's environment by ensuring products are integrated, enabled, and adopted effectively using best practices and reference architectures.
Continuously operate in discovery mode, surfacing customer issues, understanding their complexity and business impact, and translating them into actionable requirements for internal teams.
Confidently run live product demos, guide architecture discussions, and troubleshoot technical issues.
Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
Proactively identify and scope opportunities for expansion such as cross-sell, upsell, and multi-product adoption in partnership with Sales.
Develop and execute structured customer success plans that align business outcomes with Deepgram's product capabilities.

7-10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success with a strong technical focus at innovative, API-driven technology companies.
A proven track record in roles blending customer engagement with technical expertise, navigating solution design, technical problem-solving, and commercial growth.
Hands-on experience running product demos, POCs, or technical workshops with enterprise customers.
Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
Strong technical aptitude capable of discussing APIs and developer workflows and holding fluent technical conversations with engineers and architects.
Experience engaging across technical teams and executive buyers like CIO, CTO, and VP of Engineering.
Exceptional interpersonal, communication, and collaboration skills with a proven ability to influence internal and external stakeholders.
A strong sense of ownership and stewardship for customers and a focus on developing a strong personal brand.

A background spanning solutions engineering or technical account management in addition to CSM responsibilities.
Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
Familiarity with automation tools, advanced analytics, and/or basic scripting that help move faster and smarter.