Customer Success Engineer - Privacy Automation (AMER)

Bengaluru · Bangalore · 3-5 years experience · Hybrid · Posted Oct 9, 2026

At a glance

As a Technical Engineer - Privacy Automation (AMER timezone) at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality \u201cAsk the Expert\u201d sessions.
These 1\u20132 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform.
Your role is to help unblock customers and empower them with the knowledge and confidence to effectively use OneTrust to meet their operational needs.

Deliver 1:1 \u201cAsk the Expert\u201d sessions with customers focused on resolving issues, clarifying product behavior, and answering \u201how-to\u201d questions across one or more OneTrust solution domains - Privacy Automation and/or Data & AI governance modules.
Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently.
Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers.
Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication.
Partner with TAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes.
Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements.

Experience in a technical customer-facing role such as Customer Success, Support Engineering, Professional Services, or Solutions Consulting.
Familiarity with cloud-based software platforms and enterprise SaaS workflows.
Strong product troubleshooting and problem-solving skills.
Excellent written and verbal communication, with the ability to simplify complex topics.
Customer-first mindset with high emotional intelligence and empathy.
Ability to multitask, prioritize, and manage time across multiple engagements.
Comfortable collaborating cross-functionally with CSAs, Support, and Product teams.

Prior experience as a OneTrust Implementation Consultant or Support Engineer, or in a customer-facing role involving direct OneTrust platform usage.
Candidates without OneTrust experience must demonstrate expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management) with proven ability to ramp quickly.