Client Care Advisor - NW Houston

Houston, TX · USD 72,000-80,000 / year · 1+ years experience · Full-time · Posted Oct 14, 2026

At a glance

The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one.
This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond.

Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions
Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
Use data and systems to manage your portfolio, track performance, and maintain accurate documentation
Contribute to referral relationship growth and local market reputation as needed

1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar)
Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption)
Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs
Experience owning measurable client outcomes. Examples include consult-to-start conversion, client retention, service adoption, or other performance metrics.
Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)
Ability to partner cross-functionally to deliver services effectively and resolve execution challenges
Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)
Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records
Ability to spend ~75% of time in the field, with reliable transportation and flexibility for occasional evenings/weekends.

Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred

Annual on-target earnings of $72,000–$80,000, with 20% tied to uncapped monthly commission

This role requires ~75+% travel in the field across Harris County, with reliable transportation and flexibility for evenings/weekends as customer needs arise.