Senior Customer Care Tech Specialist

Bengaluru, Karnataka · Bangalore · 2-4 years experience · Hybrid · Posted Oct 16, 2026

At a glance

Toast is seeking a Senior Customer Care Tech Specialist to act as the first point of contact for restaurant customers, providing top-notch support via chat, voice, and casework channels.
The role involves solving technical and functional issues, communicating complex information to non-technical users, and managing multiple customer interactions.

Deliver exceptional customer experiences by solving technical and functional issues proficiently and thoughtfully.
Communicate complex technical information clearly to non-technical users.
Manage multiple customer interactions while using internal systems appropriately.
Collaborate closely with team members to share knowledge and best practices.
Continuously expand your product expertise through training, real-time support, and hands-on experience.
Support process improvements and contribute to creating a seamless support experience.

2–4 years of customer support experience, preferably in a tech/SaaS environment.
Bachelor’s degree in any discipline.
Top-notch verbal and written communication skills in English.
Solid troubleshooting ability across hardware/software with great attention to detail.
Ability to adapt quickly, multitask, and perform under pressure.
Customer-first mindset with empathy and a collaborative attitude.
Fast typing skills and comfort using multiple tools and systems.
Willing to work in 24*7 rotational shifts and rotational week offs.

Experience with chat, voice and ticketing systems.
Background supporting technical tools, POS systems, or working in/with restaurants.