At a glance
- Workplace
- Hybrid
- Location
- Brussel · Brussels
About the role
- The Account Manager will manage relationships with innovative Belgian and international merchants across multiple industries and channels.
- This role involves driving commercial growth, providing payments insights, and working on cross-functional initiatives within a fast-paced environment.
- The position is based in the Brussels office and requires a strategic, hands-on approach to customer relationship management.
Responsibilities
- Manage onboarding and growth of customers with a focus on commercial success, satisfaction, and churn reduction.
- Drive commercial discussions for joint accounts to meet strategic and financial targets.
- Prioritize and manage short and long-term projects across multiple accounts.
- Conduct spreadsheet analysis and engage in technical discussions regarding payment nuances.
- Collaborate with internal teams and other Account Managers across various industries.
- Contribute to team growth by optimizing processes and scaling the portfolio.
- Identify commercial opportunities, including expansion and the addition of value-adding products.
- Organize and lead customer meetings in person, over the phone, or online.
Requirements
- Work experience in a client-facing, commercial role such as account management, consulting, or payments industry (merchant side).
- Full professional written and verbal proficiency in Dutch, French, and English.
- Ability to travel domestically and internationally as required.
- Must be based out of the Brussels office.
Preferred qualifications
- Experience in complex enterprise software
- Experience in technical infrastructure
- Experience in financial services
Workplace
- Role is based out of the Brussels office.
- Hybrid workplace model.
- Office-first company that values in-person collaboration.
- No remote-only roles offered.
Skills
- Spreadsheet Analysis
- Project Management
- Relationship Management
