At a glance
- Location
- Singapore, Central · Singapore
About the role
- The Account Manager, Financial Services is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base.
- In this role, you will serve as our Financial clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions.
- You will work primarily with Hedge Funds, Asset Managers, Investment Banks, and Private Equity firms, among other Financial Services customers.
Responsibilities
- Maximize retention rate across the book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Plan and execute new user onboarding and training initiatives
- Consistent proactive outreach with material and information that’s relevant for our user base
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
Requirements
- Business proficiency in Chinese/Mandarin and English is required to effectively serve clients in the Chinese/Mandarin-speaking market
- Strong ability to develop instant rapport with new people and demonstrated success at managing and growing relationships within Fortune 1000 clients and/or financial services companies
- Exceptional oral, written and presentation skills with the ability to distill and explain complex issues in simple terms
Skills
- Generative Search
- Generative Grid
- Deep Research
