At a glance
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 100,000-120,000 · Base salary
About the role
- The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders to effectively retain and grow the customer base.
- This role serves as Corporate clients' main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions.
- You will manage a portfolio of clients within an industry-aligned book of business and collaborate with account executives to identify new business opportunities.
Responsibilities
- Maximize retention rate across the book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Understand the ins and outs of the business, roles, responsibilities, projects, and performance metrics within the client base
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Perform consistent proactive outreach with material and information relevant for the user base
- Acquire value stories and product feedback from clients and circulate internally to assist with product development, marketing, and sales efforts
Requirements
- At least three years of experience in an account management role where you owned retention and growth for an existing book of business
- Carried renewal and expansion targets for client accounts managed after the initial sale
- Strong ability to develop instant rapport with new people and demonstrated success at managing and growing relationships within Fortune 1000 clients
- Understanding of best practices for client engagement within a SaaS environment
- Exceptional oral, written and presentation skills with the ability to distill and explain complex issues in simple terms
Benefits
- Performance-based bonus
- Equity
- Generous benefits program
Workplace
- US Remote
Skills
- SaaS
