Account Supervisor

Toronto · Canada · PCCA · CAD 70,000-80,000 / year · Hybrid · Posted Oct 7, 2026

At a glance

The Account Supervisor oversees the delivery of a wide variety of campaigns within the Global Studios team, managing the production process end to end.
This role involves leading a client services team alongside global counterparts, mixing account management and strategic planning to create emotive, conversion-focused digital communications.

Manage, draft and review client briefs
Ensure client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritisation
Liaise with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations
Clearly and effectively distill and transfer client feedback to designers, copywriters, and cross-functional teams
Navigate ambiguous or unstructured client requests, identifying gaps and providing strategic direction and context for internal teams
Apply a strategic lens to client asks, assessing feasibility and next steps before moving work into production
Prioritise workloads for the team and escalate when needed
Build strong client relationships through regular meetings, planning sessions, and ongoing partnership
Work collaboratively with creative, strategy, and production teams to deliver high-quality CRM and digital communications under tight timelines
Ensure projects are delivered on time, on budget, and to a high creative standard

Demonstrable agency experience in Client Services, preferably in a Senior Account Manager or Account Supervisor role
Experience delivering multi-channel marketing communications including digital, CRM, and email marketing
Deep understanding of production and interactive processes
Extremely organised, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively
Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions-oriented mindset
Strategic thinker with the ability to assess client requests critically and determine clear next steps
Strong communication, relationship management, and stakeholder management skills
Highly motivated, collaborative, and eager to learn and grow

Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred

Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
15 days paid holiday annually, increasing with length of service (plus Public Holidays).
Birthday Leave, a paid day-off each year.
Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
Refreshments are provided in the office all week.
Enhanced family friendly policies to support parents.
Learning and Development, continuous growth opportunities through internal training, and "inspirational talks" guest speakers.
Buddy Program, you will be paired with a 'Buddy' to help you navigate your first weeks' at DEPT®.
Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.