Agent Product Manager

San Francisco · USD 150,000-200,000 · 3+ years experience · Full-time · Onsite · Posted Oct 15, 2026

At a glance

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

The Agent Product Manager owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers as the primary technical and strategic owner.
You earn trust with the customer's leadership team, scope a solution that solves their problems, and build the working AI agent end-to-end.
This is a senior individual contributor role that combines the executive influence of a strategy consulting leader, the instincts of a product builder, and the ownership of a founder.

Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.

3+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives.
A builder's instinct to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen to understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.

A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.