AI Deployment Lead (Bengaluru)

Bengaluru · 2+ years experience · Posted Oct 7, 2026

At a glance

Prodigal is the connected AI platform leading financial institutions use to run their operations.
We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time.
These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved?
Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them.
Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America.
Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next.

As an AI Deployment Lead, you are the person who takes an AI agent from a signed contract to a live, performing system and then keeps it getting better.
You sit at the intersection of customer understanding, technical depth, and operational rigor while owning the outcome.

Deeply understand each customer's business and existing call workflows.
Map their full tech stack: telephony dialer, payment processors, portals, CRMs, and the APIs connecting them.
Design call flow diagrams and interaction maps that translate customer workflows into precise agent behaviours.
Translate complex, sometimes ambiguous requirements into clear, actionable scopes for engineering.
Own end-to-end delivery across multiple deployment phases.
Liaise with customer's legacy vendors and influence them to drive AI-adoption.
Manage 4 to 6 concurrent deployments with strong project governance, clear milestones, and zero surprises for the customer.
Drive all customer-facing calls, from kickoff through go-live, with clarity, confidence, and follow-through.
Design comprehensive scenarios covering happy paths, edge cases and adversarial situations to ensure the agent is production-ready.
Conduct test calls alongside Agent Engineers to evaluate agent performance across real-world conditions.

2+ years of work experience in any B2B program management role.
You understand how APIs work, can read a basic integration spec, and can hold a credible technical conversation without being an engineer.
Strong communicator, equally comfortable presenting to a CXO and working through an escalation path with an engineer.
You thrive in ambiguity and figure things out without waiting to be told how.

Experience deploying or managing voice AI agents, conversational AI, or automation systems
Familiarity with the US consumer finance or debt collections industry
Experience working with or for North American customers
Experience exploring AI tools beyond just chatting with them: co-working with AI agents