At a glance
- Experience
- 3+ years experience
- Workplace
- Hybrid
- Location
- Warsaw
About Asana
- Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
- Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.
About the role
- As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform.
- You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs.
- This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support.
Responsibilities
- Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues.
- Triage and escalate API-related bugs and critical issues to R&D teams.
- Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.
- Monitor internal Slack channels for urgent API support requests.
- Collaborate with R&D teams to understand our API and influence improvements based on customer feedback.
- Assist with API releases by communicating changelog updates and deprecation notices.
- Review and approve third-party app integrations based on security and compliance guidelines.
- Update developer documentation to clarify API usage and best practices.
- Act as a liaison between API teams and Customer Support to ensure smooth communication about upcoming releases and changes.
- Provide customer communication support during incidents involving API, webhooks, or event streams.
Requirements
- 3+ years of experience in technical support, developer support, application development or a related role.
- Experience developing or integrating applications using APIs (including personal projects).
- Strong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses).
- Ability to write and debug scripts in JavaScript or Python to interact with APIs.
- Excellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues.
- Experience working cross-functionally with engineering, product, and support teams.
- Comfortable with and has experience working in fast-paced, agile, and ambiguous environments while working in a consultative manner with customers
Preferred qualifications
- Understanding of OAuth concepts and authentication protocols.
- Basic Git proficiency.
- Familiarity with webhooks and event-driven architectures.
- Experience with command-line tools and basic Linux/Unix navigation.
- Prior experience in developer relations, technical writing, or API advocacy.
- Experience working with the Asana API or similar productivity tool APIs.
- Experience with PowerBI and/or Tableau custom connectors
- Public speaking, blogging, or content creation about technical topics.
Benefits
- Generous, transparent and fair compensation system including base salary and Restricted Stock Units
- Contract of Employment with 50% tax deductible costs for author's rights usage for Engineers
- Health insurance with dental and travel coverage (Lux Med)
- Lunch catering on office days
- Home office setup budget
- Gym/Fitness reimbursement
- Fertility healthcare and family-forming support with Carrot
- Mental health support in Modern Health
- Group life insurance
Workplace
- Office-centric hybrid schedule based in the Warsaw office.
- Work from the office in person on Mondays, Tuesdays, and Thursdays.
- Option to work from home on Wednesdays and Fridays.
Skills
- REST API
- JavaScript
- Python
- Git
- OAuth
- Linux
- Unix
- PowerBI
- Tableau
