Technical Success Manager
Atlanta · USD 125,000-140,000 · 2+ years experience · Remote · Posted Oct 6, 2026
At a glance
- Experience
- 2+ years experience
- Workplace
- Remote
- Location
- Atlanta
- Salary
- USD 125,000-140,000 · Base salary
About the role
- The Technical Success Manager oversees the end-to-end customer journey for enterprise clients, driving adoption and value realization across the JFrog platform.
- This role acts as a trusted technical advisor, partnering cross-functionally to align success plans with business goals and serving as the voice of the customer internally.
Responsibilities
- Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
- Partner cross-functionally with Sales, Product, Solutions Engineering, Support, and Training teams.
- Build and execute Success Plans aligned to business goals and success metrics.
- Act as a trusted technical advisor to guide architecture decisions, best practices, and platform adoption.
- Engage senior decision-makers and develop customer champions.
- Serve as the voice of the customer internally to Product, R&D, Sales, and Marketing teams.
- Lead Business Reviews to demonstrate ROI, monitor customer health, and support renewals and expansions.
- Leverage CRM and case management systems to track outcomes and customer success metrics.
- Manage crisis situations and inbound/outbound priorities.
Requirements
- BS or equivalent in Computer Science or Computer Engineering.
- 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
- Customer-facing experience including crisis and priority management.
- Experience supporting products with impact on business/productivity.
- Experience supporting international enterprise customers.
- Excellent analytical and problem-solving skills.
- Excellent interpersonal skills.
- Excellent English verbal and written communication skills.
- Ability to work weekends and holidays on occasion.
- 2+ years of experience with Java or another programming language.
Preferred qualifications
- Experience with Ruby, Python, Groovy, or GO.
- Deep understanding of working with dockerized applications (K8s).
- Experience with Continuous Deployment and Delivery tools (Chef, Puppet, Ansible).
- Experience with Software Architecture design and product development.
- Experience with Continuous Integration tools (CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM).
Benefits
- Base salary range between $125,000 to $140,000
- Equity package of restricted stock units (RSU)
- Employee Stock Purchase Plan
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Wellness benefits
Workplace
- Open to remote work for candidates outside a reasonable commuting distance to the Atlanta, Sunnyvale, and Seattle offices.
Skills
- Java
- Groovy
- GO
- Docker
- Chef
- Puppet
- Ansible
- Artifactory
- Jenkins
- Maven
- Gradle
- NPM
