At a glance
- Experience
- 10+ years experience
- Location
- Pune, Maharashtra
About the role
- Brillio is seeking an Architect to design and implement scalable Salesforce Service Cloud solutions at an enterprise scale.
Responsibilities
- Design and architect scalable, high-performance Salesforce Service Cloud solutions that align with client business objectives and support long-term growth
- Lead technical design sessions and document comprehensive technical solutions, leveraging advanced AI tools to review architectural assumptions and simulate system edge cases
- Collaborate with stakeholders to define requirements, deliverables, and manage expectations throughout project lifecycles
- Integrate predictive and generative AI capabilities within custom Salesforce environments, optimizing platform performance and resource utilization
- Champion AI-first delivery methodologies by utilizing developer assistants and agentic frameworks to accelerate solution implementation and ensure code quality
- Conduct code reviews and enforce coding standards, using tools like GitHub Copilot and AI coding assistants to optimize custom code, integrations, and data migrations
- Develop and implement frameworks to measure AI performance and business value, focusing on ROI and system efficiency
- Troubleshoot and resolve complex technical issues, leveraging AI diagnostics to interpret logs and isolate performance bottlenecks
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related discipline
- Salesforce Certified Technical Architect (CTA)
- Salesforce Service Cloud Consultant certification
- Salesforce Service Cloud architecture and implementation
- Salesforce APIs, Apex, Visualforce, and Lightning components
- Integration and ETL technologies for data migration and system connectivity
- Mobile development technologies within the Salesforce ecosystem
- Experience with AI development tools such as Claude and GitHub Copilot
Preferred qualifications
- Familiarity with Agentforce for autonomous AI integration
- Experience designing and modeling large data volumes using AI platforms
- Advanced proficiency in developer assistants like Cursor and Claude
- Experience with agentic evaluation frameworks for AI performance
- Knowledge of Salesforce pre-sales activities including technical deep-dives and POC development
- Ability to liaise with Salesforce product teams for client implementations
Skills
- Salesforce Service Cloud
- Salesforce APIs
- Apex
- Visualforce
- Lightning Components
- ETL Technologies
- Claude
- GitHub Copilot
- Agentforce
- Cursor
