Associate Customer Success Manager, Asia (Singapore)

Singapore · 2+ years experience · Hybrid · Posted Oct 5, 2026

At a glance

The Associate Customer Success Manager owns a portfolio of established accounts and executes proven playbooks to drive adoption, protect renewals, and build relationships.
This role involves building product knowledge and foundational Customer Success skills under the mentorship of senior CSMs on the team.

Execute proven playbooks and programmatic motions to drive adoption and outcomes across your portfolio.
Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.
Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers.
Drive initiatives that can positively impact many customers while collaborating closely with Technical Account Managers (TAMs) to ensure seamless technical support and strategic guidance for customers.
Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation.
Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy.
Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be reused by customer champions.
Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams.
Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams.
Use sanctioned AI tools to scale your own research, prep, and account management workflow, and optimise the impact of strategic success plans.

2+ years of experience in a professional, customer-facing role (Customer Success, Account Management, or similar).
A strong, foundational understanding of SaaS or technical platforms, and genuine interest in building deeper product expertise.
Customer-centric and proactive mindset that is focused on building trust and driving adoption.
The ability to manage a portfolio of accounts in a structured, programmatic way, adapting to shifting priorities within a defined scope.
Comfort operating in a distributed, async, multi-country team environment.
Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems.
Strong oral, written and presentation skills.
Ability to travel 10-15% onsite to customers, and work 2 days a week in our office.
Flexibility to occasionally attend global meetings, training, kick offs outside normal hours.