Customer Success Manager

Remote · Headquarters · USD 120,000-150,000 / year · 5+ years experience · Remote · Posted Oct 12, 2026

At a glance

Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic, multi-cloud environments. We help the world’s most security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance — all without slowing down development. We’re a fast-growing, mission-driven company and we’re building the team that will define the next era of cloud security.

As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts.
You own the entire post-sale relationship—from initial deployment through long-term expansion—with primary responsibilities of renewals.
Your work is equal parts relationship management, project execution, and technical coordination.

Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale.
Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors.
Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success.
Host monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption.
Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment.
Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalate.
Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout.
Manage timelines, action items, and follow-ups with precision.
Coordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers.
Educate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment.

5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment.
Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects.
Strong project management skills: you run structured programs, own timelines, and follow through relentlessly.
Exceptional communication and presentation skills.
Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.
Experience coordinating across multiple internal teams and keeping senior executives informed with crisp, concise communication.
Experience in a fast-paced, early-stage or high-growth startup.
Must be based in the US or Canada.

Background working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government).
Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault.
Prior experience at a PAM, IGA, or cloud security vendor.