Manager of Implementations, High Touch - EMEA
Remote · Birmingham · Bristol · Ireland · Full-time · Remote · Posted Oct 8, 2026
At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote · Birmingham · Bristol · Ireland
About the role
- As our Manager of High Touch Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their Ashby journey.
- You will lead an EMEA-based team of Implementation Specialists aligned to our High Touch (mid-market) customers, reporting into our EMEA Manager of Implementations.
- You will oversee the delivery of segment-aligned implementation experiences, and will partner cross-functionally to support scoping and planning for prospective customers.
Responsibilities
- Lead an EMEA-based team of Implementation Specialists aligned to High Touch (mid-market) customers
- Oversee the delivery of segment-aligned implementation experiences
- Partner cross-functionally to support scoping and planning for prospective customers
- Manage and execute implementation and onboarding projects by defining the work, aligning with stakeholders, and communicating the project plan
- Build and scale high-performing teams, empowering them to achieve high standards
- Understand customer needs and tailor implementations to meet their specific requirements
- Maintain high levels of engagement and communication as the customer's proactive guide and advocate
- Leverage an understanding of the EMEA market to define and evolve how implementations are delivered
- Operate in complex enterprise environments with multiple stakeholders, competing priorities, and evolving requirements
- Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations
Requirements
- Extensive experience managing and executing implementation and onboarding projects
- Experience building and scaling high-performing teams
- Ability to work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements
- Understanding of the EMEA market to define and evolve how implementations are delivered
- Comfort operating in complex enterprise environments with multiple stakeholders, competing priorities, and evolving requirements
- Experience navigating change management processes at scale and helping customers adapt to new systems
- Solid understanding of a complex product and its technical intricacies
- Ability to think critically to solve problems
- Experience partnering with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations
Benefits
- Competitive compensation is offered
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items covered with manager approval
Workplace
- Remote-first setting
- Travel <10% as needed for strategic customer engagements
