Senior Technical Account Manager (Strategic Alliances)
Remote · USD 133,000-183,000 / year · Remote · Posted Oct 14, 2026
At a glance
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 133,000-183,000 / year · Base salary
About the role
- As a Senior Technical Account Manager (Senior TAM, L6) at Affirm, you will own the operational aspect of technical account management across Affirm's strategic alliance portfolio.
- Senior TAMs are part of the Engineering team and collaborate closely with Affirm's Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams.
Responsibilities
- Own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, and fielding technical inquiries—so integrations stay healthy and issues are resolved quickly.
- Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues.
- Perform in-depth investigations and root-cause analysis across logs, queries, and integration data, owning resolution end to end and escalating to cross-functional partners or executives when needed.
- Drive technical initiatives and partner with internal and merchant stakeholders on launch initiatives—expansions, promotions, new product adoption, and integration optimizations—that grow the value of the accounts after launch.
- Design and deliver high-scope, often-custom integration solutions grounded in Affirm's standard integrations—combining, extending, and tailoring them to complex, open-ended problems while balancing speed, quality, maintainability, reliability, and scalability.
- Act as a technical lead for internal projects, defining and delivering well-scoped milestones and executing the project roadmap.
- Operationalize best practices by creating and updating playbooks, runbooks, alerting, and UAT certification plans across the strategic alliance portfolio and continuously reduce keep-the-lights-on (KTLO) work.
- Partner with Product and Engineering leads to identify, plan, and prioritize projects based on team goals and resources, acting as the voice of the merchant to influence the roadmap.
- Mentor and level up less-experienced TAMs, share learnings from your integrations and investigations, and contribute to interviewing and team development.
- Over your first 6–12 months, grow into owning a dedicated book of strategic alliance accounts—carrying operational ownership through to end-to-end account ownership.
Requirements
- Professional Background: at least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture—ideally within FinTech, payments, or SaaS—with a demonstrated track record of owning the operational health of technical accounts and delivering against SLAs.
- Operational Ownership: proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across a set of accounts, balancing reactive operational work with proactive initiatives.
- Ownership & Autonomy: proven ability to independently scope and deliver complex, open-ended technical work, and to partner with stakeholders on launch initiatives, with strong project management and follow-through.
- API Expertise: deep understanding of RESTful APIs, webhooks, and the HTTP protocol, with hands-on experience using tools like Postman to debug and validate integrations.
- Architecture Fluency: Experience in API integrations and the ability to design custom solutions on top of them to solve complex merchant challenges.
- Coding & Code Fluency: ability to read and understand production-level code (HTML, JavaScript, SQL, and ideally one server-side language such as Python) and to author new, novel queries to diagnose merchant or system issues.
- Troubleshooting Acumen: ability to diagnose issues using browser developer consoles, log analysis and observability platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira, Notion).
- Technical Communication: excellent verbal and written communication; able to tailor explanations to both non-technical leaders and technical teams, read a room and adjust in real time, and synthesize technical challenges back to internal teams.
- Relationship Management: ability to discover and develop relationships with technical decision-makers, secure written consensus on integration milestones, and drive cross-team collaboration.
- Leadership & Mentorship: demonstrated ability to mentor teammates, set best practices, and lead technical initiatives; a growth mindset with self-awareness and a habit of seeking and acting on feedback.
Preferred qualifications
- Familiarity with the payments ecosystem.
- Familiarity with web/mobile application architecture.
- Experience implementing or customizing e-commerce platforms, payment gateways, or in-store point-of-sale systems.
- Experience acting as a technical lead on cross-functional projects and influencing product roadmaps.
Benefits
- Monthly stipends for health, wellness and tech spending
- 100% subsidized medical coverage, dental and vision for you and your dependents
- Equity rewards offered by Affirm Holdings, Inc.
- Flexible time off and generous holiday calendars
- Employee stock purchase plan (ESPP)
Workplace
- Remote role open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
- Remote-first with flexibility built in.
Skills
- RESTful APIs
- Webhooks
- HTTP Protocol
- Postman
- HTML
- JavaScript
- SQL
- Python
- Snowflake
- Chronosphere
- Jira
- Notion
