Customer Success Manager
Nicosia · Cyprus · Czech Republic · Estonia - Remote · 5+ years experience · Full-time · Posted Oct 7, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Location
- Nicosia · Cyprus · Czech Republic · Estonia - Remote
About the role
- Wrike is seeking an energetic and experienced Customer Success Manager to manage a portfolio of enterprise customers in the EMEA region.
- The role involves understanding customer business strategies, leading them to desired outcomes, and ensuring they maximize value from the Wrike platform.
- You will join a globally distributed team that prioritizes a growth mindset, mutual support, and creative problem-solving.
Responsibilities
- Build strong customer relationships and act as the Wrike advocate throughout the customer journey.
- Partner with customers to establish clear business goals, timelines, priorities, and metrics of success.
- Execute success plans and conduct Executive Business Reviews (EBRs).
- Create, execute, and manage engagement and communication strategies to ensure customer ROI and NET MRR growth.
- Serve as a subject matter expert (SME) providing guidance on work management challenges.
- Collaborate with internal teams including Sales, Professional Services, Support, and Product.
- Monitor the book of business to work towards targets and identify opportunities.
- Manage churn avoidance.
- Maintain detailed customer-centric actions and communication plans within the Customer Success Management platform.
Requirements
- Full fluency in English.
- 5+ years of experience in Customer Success Management or a customer-facing role supporting enterprise clients.
- Experience working with Marketing, Professional Services, IT, and PMO teams.
- Ability to build and maintain strong relationships with diverse clients, including senior leadership.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Strong interpersonal skills including empathy, patience, and the ability to remain poised under pressure.
- Willingness to dive into technical product details.
Preferred qualifications
- Fluency in German or French
- Problem-solver mentality and critical thinking
- Passion for learning and improvement
- Coachability and openness to feedback
- Self-starter attitude with strong ownership skills
- Creative and innovative approach
Benefits
- 25 calendar days of paid vacation
- 5 paid uncertified sick days
- 18 weeks maternity leave
- 4 weeks paternity leave
- 2 volunteer days
- Medical insurance for employees and dependents
- School allowance up to €600/month for school-aged kids
- Simcard with unlimited internet access
- Office lunch allowance via Wolt on Wednesdays and Thursdays
Workplace
- Remote role based in Nicosia, Cyprus, Czech Republic, or Estonia.
- Hybrid working model available.
Skills
- Project Management
- Business Process Redesign
- Change Management
- Customer Success Management
- Wrike
