Starlink Customer Success Manager, Africa

Bastrop, TX · Hawthorne · Redmond, WA · 5+ years experience · Hybrid · Posted Oct 9, 2026

At a glance

The Starlink Customer Success Manager for Africa will own a book of existing reseller customers and be responsible for growing the business across the region.
This role involves building strong commercial relationships, identifying expansion opportunities, and managing complex operational issues including pricing, billing, and logistics.

Own assigned Africa accounts from contract signature through onboarding, activation, and long-term growth.
Hit revenue targets by tracking readiness, shipments, activations, and payments.
Keep internal systems current to ensure account status, risk, and opportunity are visible.
Monitor account health, including contract compliance, KPI performance, invoicing, tax, and logistics.
Set clear expectations with customers and partners regarding timing and delivery commitments.
Build account plans that define current state and identify future revenue opportunities.
Identify expansion opportunities, additional sites, or new use cases for Starlink.
Facilitate leadership business reviews connecting Starlink performance to customer results.
Bring customer feedback into SpaceX to work with engineering, support, finance, and operations.
Help shape operations in Africa, including country-level priorities and process documentation.

Bachelor’s degree in engineering, business, or a related field, OR high school diploma/equivalency and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role.
5+ years owning a defined book of business with accountability for customer health and revenue.
5+ years supporting customers on a technical product or service.
Professional fluency in English (written and spoken).
Must be a U.S. citizen, U.S. lawful permanent resident, refugee, or asylee to conform to U.S. Government export regulations (ITAR).

Experience working in Africa, including multi-country accounts, local billing or tax, regulation, or selling through partners.
Professional fluency in French, Portuguese, or Arabic.
Track record of growing revenue inside existing accounts.
Experience running several complex workstreams at the same time on tight timelines.
Strong written and verbal communication skills for working with executives, operators, and finance.
Experience with telecommunications, satellite, or networking infrastructure sold to enterprise or government customers.

Willing to work early mornings, evenings, and weekends as needed for Africa time zones.
Willing to travel across Africa as needed.