Outcomes Architect, France (Customer Success)

Paris · EUR 115,000-128,000 / year · Full-time · Onsite · Posted Oct 20, 2026

At a glance

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world.
As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion.
You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR
Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact
Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working
Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk

Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
Fluency in English and French