Customer Success Manager
Estonia - Remote · Cyprus · Czech Republic · 5+ years experience · Full-time · Posted Oct 6, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Location
- Estonia - Remote · Cyprus · Czech Republic
About the role
- Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join the team as a Customer Success Manager.
- You will be responsible for managing a portfolio of Enterprise customers in EMEA.
- In this role you should have experience understanding customers' business strategies and leading them to their desired outcomes.
Responsibilities
- By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
- By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
- By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
- By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
- By being a Team Player. You'll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS "brand" across our entire organization
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
Requirements
- Full fluency in English
- 5+ years experience in Customer Success Management or customer facing-role supporting enterprise clients.
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly
Preferred qualifications
- German or French fluency
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- A strong team player attitude
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- A creative and innovative approach
Benefits
- 28 calendar days of paid vacation
- Sick leave compensation
- Life insurance plan
- Health insurance plan
- Fitness plan (800 EUR/year)
- Parental leave
- 2 volunteer days
- Utility allowance (30 EUR/month, subject to taxation)
Workplace
- Full-remote & On-demand access to Co-working space
- Hybrid work mode with 10 global hubs supporting flexible ways of working
