Customer Technical Architect

Remote, U.S. · US · USD 114,765-135,000 · 6+ years experience · Remote · Posted Oct 9, 2026

At a glance

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is open to remote employees in the U.S. - with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to one of our Center of Energy - vibrant locations where our teams connect, collaborate, and innovate - you’ll be able to work out of our office spaces with your team.
To learn more about life at LogicMonitor, check out our Careers Page.

Customer Technical Architects are customer-centric technical thought leaders and evangelists within the organization.
Customer Architects ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success.
This position enables customers, organization-wide, to use the full suite of LogicMonitor products and features to their best effect.

Help customers, prospects and internal teams to answer the "how" questions around best practice use of the product that takes into account our customer's unique situations and goals.
Responsible for technical enablement, helping ensure our customers have early knowledge of new features and products, and how they can be applied within a customers landscape to drive positive business outcomes.
Work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks that solve common customer problems that fall outside the current goals of the product organization and scope of professional service engagements.
Translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations to be able to prioritize and address.
Help drive an engaging and results driven technical training curriculum, working closely with the training team to formalize this wherever possible to increase speed to productivity for internal functions and speed to value for LogicMonitor customers.

Bachelor's degree or equivalent practical experience
6+ years experience required in a similar technical role
Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
Experience in virtualization or cloud native architectures, containerization, observability, DevOps
Understanding of systems, information and data flows within enterprise environments
Experience working with and delivering API based solutions
Superior oral and written communication skills in English
Strong technical writing skills
Excellent troubleshooting instincts and undaunted by unfamiliar tools
Significant experience in Linux and or Windows/Network administration and operations

This position is open to remote employees in the U.S. - with the flexibility to work out of your home office full-time.
Willingness to travel to deliver onsite training/evangelism

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