Product Success Manager, Vehicle Intelligence

Seattle · Arizona-Remote · USD 86,250-138,000 · 5+ years experience · Remote · Posted Oct 7, 2026

At a glance

The Product Success Manager (PSM) for Vehicle Intelligence at Axon is a product-focused, customer-facing overlay role covering the full Vehicle Intelligence portfolio including Axon Outpost, Lightpost, Fleet, Fusus, ALPR, and future capabilities.
The role ensures customers transition smoothly from purchase to value, acting as a deep subject-matter expert to support Customer Success Managers (CSMs) and Sales Representatives without taking over account ownership or sales.

Develop and maintain deep subject-matter expertise across Outpost, Lightpost, Fleet, Fusus, and ALPR.
Serve as an internal and external resource for product capabilities, use cases, and competitive positioning.
Collaborate with Product and Marketing on consistent messaging, webinars, and case studies that highlight adoption wins and new feature launches.
Build and maintain enablement for CSMs and Reps on Vehicle Intelligence, including fundamentals paths, playbooks, and engagement guides.
Lead adoption initiatives and engagement programs for all Vehicle Intelligence products across the full customer base.
Build and strengthen the product-specific POC network including supervisors, administrators, and strategic operational users.
Own and resolve complex product escalations with clarity, urgency, and a focus on restoring value and confidence.
Act as a structured intake point between customers, CSMs, Reps, and Product to translate field feedback into actionable enhancement requests.
Manage statewide partnership relationships across agencies of all sizes, including ongoing alignment with Vehicle Intelligence API standards and integration requirements.
Coordinate with internal technical and legal teams to resolve compliance issues as they arise.

5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program Management, or a related cross-functional role in SaaS, hardware/software, or enterprise technology.
A customer-first mindset and a passion for enablement, making other people better without doing the account or sale for them.
Proven ability to design, standardize, and scale tools, templates, and methodologies across teams.
Experience leading cross-product initiatives with multiple stakeholders and competing priorities.
Strong program management skills providing clarity, structure, and momentum.
Exceptional presentation, facilitation, and communication skills to distill complex product and customer insight.
Strong systems-thinking and analytical abilities with data fluency to turn usage patterns into adoption strategy.
Comfort using product usage and customer health data to prioritize which CSMs, reps, accounts, and issues to go after.
Comfort working across products, teams, and levels of the organization without direct authority.

Location options include Axon Hub in Scottsdale, Boston, Seattle, Atlanta, or New York, with Arizona-Remote also noted.