At a glance
- Workplace
- Hybrid
- Location
- New York, NY · New York
About Zocdoc
- Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
- Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
- Job Applicant Privacy Notice
About the role
- Customer Success Managers help existing Zocdoc providers get more value from the platform and grow their practices.
- Through strategic outreach, they communicate the value of meeting with a CSM, learn each practice’s goals, address operational challenges, and recommend ways to expand the partnership.
Responsibilities
- Drive practice performance by communicating feature value, addressing objections, helping practices maintain effective setup, and building provider buy-in
- Use strategic, outbound outreach in a high-volume, phone-first environment to communicate the value of meeting with a CSM and consistently set client meetings
- Lead provider meetings to understand practice goals, then present the value of expanding the Zocdoc partnership, such as adding providers or improving setup, to support patient bookings and feature adoption
- Manage approximately 50 practice accounts at a time, partnering with each over a 30-day engagement through account research, meetings, and follow-up
- Apply expertise in Zocdoc products to make tailored recommendations and improve practice setup
- Prioritize accounts and manage time to sustain consistent client outreach
- Partner with teams across the business to optimize Zocdoc accounts and support feature installations when needed
Requirements
- Strong communication and interpersonal skills
- Strong attention to detail, organization, and a quick, curious approach to learning
- Problem-solving and issue-resolution skills
- The ability to adapt and thrive in a dynamic, quickly evolving environment
- A consultative, data-driven approach to decision-making and the ability to handle objections
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
Workplace
- Flexible, hybrid work environment at Soho location
Skills
- Generative AI Tools
