At a glance
- Experience
- 3-5 years experience
- Workplace
- Remote
- Location
- US · GA
About the role
- The Scaled Customer Success Manager ensures customers adopt the Samsara platform, realize measurable business value, and renew and expand their partnerships. This role takes a technical approach to account management, requiring the ability to convey the value of complex products to large Mid-Market customers.
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations using the IoT platform.
- Explain platform capabilities to businesses across field services, utilities, transportation, and school bus sectors.
- Investigate, diagnose, and resolve technical issues for customers.
- Lead strategic customer engagements to understand operations and business goals.
- Architect action plans that define metrics and timelines to remove barriers and deliver business value.
- Orchestrate product consultation workshops and value check-ins for complex partnerships.
- Recommend feature and workflow changes to optimize product usage.
- Influence internal roadmaps across Product, Finance, and Support to drive customer initiatives.
- Conduct workshops to understand current operations and recommend workflow improvements.
- Champion and embed Samsara’s cultural principles across the organization.
Requirements
- 3-5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role.
- Experience supporting or working with technical products.
- Strong priority management and high emotional intelligence.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating with internal and external stakeholders.
- Bachelor’s degree from a 4-year institution.
Preferred qualifications
- Enterprise SaaS experience
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Experience using AI tooling to drive efficiency and outcomes
- Experience with APIs and integrations
- Experience with technical enablement and knowledge sharing across teams
- Familiarity with Databricks and PowerBI
- Experience with Routing, Navigation, Commercial Trucking Fleets, and Logistics
Benefits
- Base salary
- Performance-based bonus/variable pay
- Equity
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
Workplace
- Remote position open to candidates residing in the US.
Skills
- IoT
- SaaS
- APIs
- Integrations
- Databricks
- PowerBI
- Strategic Consulting
