Customer Success Manager, Search Marketing Analytics- London
London · 5+ years experience · Full-time · Hybrid · Posted Oct 12, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- London
About the role
- As an SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle.
- You evangelise the value of a well-implemented SEO analytics environment and ensure that the platform is tailored to the multiple divisions of a large organization.
Responsibilities
- Drive Business Outcomes — Turn customer data and digital marketing insights into strategies that improve brand visibility and business performance.
- Analyze & Present Data — Analyze customer data, identify meaningful insights, and confidently present findings and recommendations to customer leaders and executives.
- Translate Business Needs — Understand customer goals and translate them into effective platform workflows, reporting, research, and use cases.
- Drive Adoption & Engagement — Lead customer sessions, train teams across divisions, and drive platform adoption through ongoing education and strategic partnership.
- Expand Customer Impact — Build strong relationships, identify opportunities to increase platform value, and enable advanced AI-powered use cases that support long-term customer success.
Requirements
- 5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field
- Bachelor’s degree required
- Data & Business Acumen — Ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders
- Platform & Project Management — Experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders
- Digital Marketing Expertise — Strong understanding of digital marketing with working knowledge of SEO
- Analytics Experience — Enterprise experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms
Benefits
- Competitive salary and bonus
- Comprehensive benefits (including BUPA healthcare)
- Fully stocked kitchens
- Social events
- Opportunity to expand your experience and knowledge
- Smart and fun colleagues
- Central Birmingham location
- Working in a fast-paced environment where you can make a difference
Workplace
- This role requires 3 days a week, T-TH, onsite in our London office.
Skills
- Tableau
- Domo
- Power BI
- Adobe Analytics
- SEO
