Adoption Strategist - ANZ

Remote · 6+ years experience · Full-time · Remote · Posted Oct 6, 2026

At a glance

ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, scaled programs, and product expertise.
You will design and run programs such as onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks to drive corporate and mid-market customers to activate their core use case.
This is a builder role for someone extremely analytical, comfortable running live enablement at scale, and advanced with AI tools to automate systems.

Drive strong adoption by building and delivering scalable enablement and activation programs that educate customers on best practices and accelerate time-to-value.
Develop deep product expertise across the entire ElevenLabs platform, focusing on ElevenAgents and ElevenCreative.
Proactively audit customer agents prompts, configurations, and feature setup to identify gaps and share recommendations.
Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on reporting capabilities.
Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars.
Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey.
Partner with leadership on high-impact initiatives that support the local GTM team and global results.

6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company with a large, low-touch book.
Experience with voice AI, TTS, conversational AI, or developer-facing products.
A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, and self-serve content.
Ability to think in systems and build automations and workflows with AI tools.
Extremely analytical with the ability to identify trends easily and use them to close gaps or standardize best practices.
Comfortable driving cross-functional outcomes without direct authority, working with Account Management, FDE, RevOps, and GTM.
Experience managing a high-volume book of business at scale, mid-market or commercial segment.
Must be fluent in English.