Senior Customer Success Manager, Corporate - Life Sciences

London, Greater London, England · London · 4-6 years experience · Onsite · Posted Sep 28, 2026

At a glance

As a Senior Customer Success Manager (Sr. CSM) at AlphaSense, you will be the strategic lead for our most complex and high-value accounts within the Corporate sector.
You are responsible for navigating multi-million dollar global organizations and driving long-term ROI through technical group/individual training while ensuring company-wide adoption across multiple business units.

Navigate and influence multiple business units and key power users across the world largest and most complex global organizations.
Create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.
Synthesize complex usage into actionable insights and design multi-quarter adoption roadmaps in tandem with Account Management peers.
Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
Command virtual and in-person rooms with executive presence, and leverage powerful, strategic follow-ups as a tool to drive adoption.
Fully own high-stakes, multi-day on-site engagements and lead customer "Lunch & Learns,’’ tailoring presentations to diverse user groups and core personas using the WWH framework.
Engage in cross-functional initiatives outside the standard CSM scope, such as product feedback loops, hiring committees, mentorship programs and process innovation.

4 -6+ years of professional experience in Customer Success or Account Management, with a proven track record of managing a strategic portfolio.
Ability to travel 20% of time.
Experience working with clients in the Life Sciences industry, including Pharma, Biotech, Medical devices and diagnostics.
Possess the technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions.
Ability to identify the 5% of users who drive the majority of sentiment and influence within an account.
Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers.
A natural leader who thrives in fast-paced environments and is committed to contributing to the "AlphaSense Playbook" through mentorship and internal innovation.

Additional bonus for familiarity with competitive intelligence, business development and clinical and commercial strategy workflows.