Product Success Manager, Vehicle Intelligence

Arizona · Arizona-Remote · 5+ years experience · Remote · Posted Oct 7, 2026

At a glance

The Product Success Manager for Vehicle Intelligence is a product-focused, customer-facing overlay role covering Axon Outpost, Lightpost, Fleet, Fusus, ALPR, and future Vehicle Intelligence capabilities.
This role exists so Vehicle Intelligence customers get from purchase to value, and so Customer Success Managers and Sales Representatives can be proactive without becoming Vehicle Intelligence specialists.

Develop and maintain deep subject-matter expertise across Outpost, Lightpost, Fleet, Fusus, and ALPR.
Serve as an internal and external resource for product capabilities, use cases, and competitive positioning.
Collaborate with Product and Marketing on consistent messaging, webinars, and case studies that highlight adoption wins and new feature launches.
Build and maintain enablement for CSMs and Reps on Vehicle Intelligence, including a clear VI 101 / fundamentals path, playbooks, and engagement guides.
Spot adoption gaps and repeat issues early and turn them into enablement or product feedback.
Lead adoption initiatives and engagement programs for all Vehicle Intelligence products across the full customer base.
Own and resolve complex product escalations with clarity, urgency, and a focus on restoring value and confidence.
Act as a structured intake point between customers, CSMs, Reps, and Product, translating field feedback into clear, actionable enhancement requests.
Help manage statewide partnership relationships across agencies of all sizes, including ongoing alignment with Vehicle Intelligence API standards and integration requirements.
Coordinate with internal technical and legal teams to resolve compliance issues as they arise.

5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program Management, or a related cross-functional role in SaaS, hardware/software, or enterprise technology.
A customer-first mindset and a passion for enablement, making other people better.
Proven ability to design, standardize, and scale tools, templates, and methodologies across teams.
Experience leading cross-product initiatives with multiple stakeholders and competing priorities.
Strong program management skills.
Exceptional presentation, facilitation, and communication skills.
Strong systems-thinking and analytical abilities, with data fluency to turn usage patterns into adoption strategy.
Comfort using product usage and customer health data to prioritize which CSMs, reps, accounts, and issues to go after.
Comfort working across products, teams, and levels of the organization without direct authority.