Customer Experience & Vehicle Intake Coordinator
Mississauga · 1+ years experience · Posted Oct 19, 2026
At a glance
- Experience
- 1+ years experience
- Location
- Mississauga
About Clutch
- We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?
- Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.
- Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
- Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.
About the role
- As we scale rapidly, we are looking for a Customer Experience & Vehicle Intake Coordinator to be the face of our company at our Mississauga Location.
- Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle.
- You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.
Responsibilities
- Delivering a uniquely special experience to each and every one of our customers.
- Addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint throughout their appointment.
- Inspecting vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
- Accurately and efficiently completing customer paperwork.
- Taking thorough notes in our customer tracking system inside our new facility.
- Assisting other team members with various tasks as necessary.
Requirements
- High school diploma or equivalent
- 2+ years of customer-facing experience
- A G Drivers License (valid in Ontario)
- 3 years of clean driver’s abstract with no major infractions
- Clean criminal background check
- Legally authorized to work in Canada
- Minimum of 40 hours per week, with overtime as needed
Preferred qualifications
- 1+ years experience in the automotive industry an asset
- Valid OMVIC License
- A passion for cars and the automotive industry
- Experience with warranty products so that you can answer any question that arise during the process
Benefits
- We’ll help you obtain your OMVIC license as one of the perks of working with us
- Top-of-market compensation packages
- Above market health & dental benefits
- Wage: $24 per hour
- Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1
