Senior Customer Success Operations Manager
New York · USD 130,000-140,000 · 4+ years experience · Hybrid · Posted Oct 15, 2026
At a glance
- Experience
- 4+ years experience
- Workplace
- Hybrid
- Location
- New York
- Salary
- USD 130,000-140,000
About PubMatic
- PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
- Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
About the role
- The Senior Customer Success Operations Manager will own the day-to-day health of a portfolio of CTV and OMNI publisher accounts.
- This role focuses on managing integrations, delivery, and revenue growth while coaching newer team members and setting standards for AI-assisted workflows.
- The position requires a blend of ad operations expertise, technical troubleshooting, and strong communication skills to support both internal teams and publisher clients.
Responsibilities
- Own onboarding and optimization for a portfolio of CTV and OMNI publishers from integration through to revenue growth.
- Partner with publishers and internal teams to grow revenue metrics including fill rate, eCPM, and time to first revenue.
- Prepare for and participate in quarterly business reviews with clients.
- Manage account setup and ensure technical integrations are delivered on schedule.
- Lead escalations from publisher and demand partners through to resolution and document root causes.
- Build and interpret reporting to surface competitive insights and growth opportunities.
- Gather product feedback from customers and translate it into clear requirements for the Product team.
- Use and build AI-assisted workflows for tasks like publisher diagnostics, QBR preparation, and escalation summaries.
- Coach newer CSOMs and share best practices across the team.
- Maintain accurate records in Salesforce, JIRA, and other support systems.
Requirements
- 4+ years of experience in programmatic monetization or campaign optimization.
- Solid understanding of programmatic auction dynamics, ad serving, video, and rich media ads.
- Working knowledge of RTB, PMPs, header bidding (Prebid), SDKs, and main ad formats.
- Understanding of the CTV and OTT ad stack, including VAST, server-side ad insertion, and supply chain transparency.
- Proficiency in Excel or Google Sheets and comfort with BI tools such as Looker.
- Experience using complex datasets to track performance trends and identify anomalies.
- Hands-on experience using AI tools to analyze data and draft documentation.
- Working knowledge of web technologies including HTML and JavaScript.
- Experience with debugging tools such as Chrome DevTools, Charles Proxy, or Fiddler.
- BA/BS degree.
Preferred qualifications
- Experience with SQL and other database tools.
- Experience connecting AI assistants to internal data and tools via connectors or APIs.
- Experience supporting Mobile App or in-app publishers.
- Knowledge of Google Ad Manager.
- Exposure to CTV ad servers and SSAI vendors.
- Experience validating VAST tags.
Benefits
- Paid leave programs
- Paid holidays
- Healthcare, dental, and vision insurance
- Disability and life insurance
- Commuter benefits
- Physical and financial wellness programs
- Unlimited DTO
- Mobile reimbursement
- Fully stocked pantries
- In-office catered lunches 5 days per week
Workplace
- Hybrid role based in New York.
- Requires 3 days in-office and 2 days remote.
- Occasional travel to client sites, including the Bay Area, is required.
Skills
- CTV
- OTT
- VAST
- SSAI
- Prebid
- RTB
- Excel
- Google Sheets
- Looker
- HTML
- JavaScript
- Chrome DevTools
Show all 14 skills
- Charles Proxy
- AI Tools
