Soho One Concierge - Soho House

LA Support Office, 9200 Sunset Blvd, West Hollywood, CA 90069 · Los Angeles Support · USD 24-27 · 1+ years experience · Posted Sep 23, 2026

At a glance

Experience: 1+ years experience
Location: LA Support Office, 9200 Sunset Blvd, West Hollywood, CA 90069 · Los Angeles Support
Salary: USD 24-27

The Soho One Concierge serves as the primary point of contact for high-profile members, managing bookings, reservations, and special requests.
This role focuses on building long-term relationships and delivering a highly personalized, intuitive experience across global Soho House locations.
The position requires a professional, discreet individual capable of working in a fast-paced environment to ensure seamless member service.

Deliver a highly personalised, welcoming and intuitive experience for all Soho One members via private WhatsApp.
Act as a knowledgeable point of contact for all Houses, facilities, events, and global bedroom offerings.
Manage all booking, reservation, and special requests with high accuracy and attention to detail.
Utilize OPERA to manage bookings, room allocations, preferences, and billing.
Anticipate member needs and preferences, offering tailored room and stay recommendations.
Build genuine relationships with members by remembering individual preferences and stay history.
Handle sensitive or difficult requests with discretion, professionalism, and sound judgement.
Coordinate with internal departments and external partners globally to facilitate requests.
Resolve issues calmly and efficiently to minimize complaint escalations.
Maintain accurate records of member preferences and feedback in OPERA and CRM systems.

1+ years’ experience within private members' clubs, luxury hospitality, concierge services, or membership-based environments.
Exceptional interpersonal, relationship building, and communication skills.
Naturally warm, intuitive, and discreet personality.
Tech-savvy with experience using CRM systems.
Strong proficiency in OPERA for managing bedroom reservations, inventory, and guest profiles.
In-depth understanding of luxury hotel bedrooms and accommodation standards.
Excellent time management and problem-solving skills.
Highly organised and detail-oriented with the ability to manage multiple tasks under pressure.
Proactive and solution-driven mindset.
Passionate about the Soho House ethos.