At a glance
- Workplace
- Hybrid
- Location
- Bogotá
About the role
- As a Community Chat Ambassador, you will be responsible for overseeing and moderating interactions and dynamics within the LATAM Community Chat.
- Acts as a conversation starter to promote a fun, positive, and exciting environment for players.
- Also ensures compliance with chat rules and that site promotions are communicated clearly, in a friendly and timely manner.
Responsibilities
- Monitor chat conversations to ensure community rules are respected, including regulating offensive behavior/language or rule violations.
- Remind members of the community guidelines and ensure everyone understands and follows them.
- Encourage players to actively and positively participate in discussions and activities by asking questions and sparking interesting conversations.
- Resolve conflicts between players impartially and constructively, seeking solutions that benefit the community environment.
- Provide assistance to members who have questions or need support, fostering a welcoming atmosphere.
- Review and analyze chat activity to identify trends, problematic behavior, and areas for improvement.
- Report recurring issues or serious situations to administrators/stakeholders for further attention.
- Gather and share player feedback, highlighting both strengths and areas for improvement.
- Stay informed on community trends and best moderation practices.
- Coordinate, prepare, and manage innovative promotions and events that boost engagement in the chat.
Requirements
- Effective communication
- Soft skills such as empathy to understand and appropriately respond to players' emotions and needs
- Conflict resolution
- Solid knowledge of the product and Community Chat rules
- Ability to assess situations and make informed decisions quickly
- Handling of difficult situations
- Aptitude for multitasking and prioritizing while maintaining an organized and controlled environment
- Creativity
- Adaptability
- Flexibility
Benefits
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
Workplace
- #LI-HYBRID
