Customer Service Representative (Project-Based)
Taguig, Philippines · Hybrid · Posted Oct 6, 2026
At a glance
- Workplace
- Hybrid
- Location
- Taguig, Philippines
Responsibilities
- Performing POD validation and related tasks
- Assist in maintaining trackers
- Processing order validation requests from customer support team or other departments and other related tasks
- Assist in gathering data for escalation review
- Conduct basic investigation through internal systems to assist in resolving customer issues
- Escalate complex, urgent, critical issues that require other department's help to relevant teams
- Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed
- Follow communication procedures, guidelines and policies
- Provide accurate, valid and complete information by using the right methods/tools
- Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.
Requirements
- Strong phone contact handling skills and active listening
- Can generate creative solutions
- Can work well under pressure
- Must be a team-player
- Must be adaptable to change according to business needs
- Willing to work on shifting schedules
Preferred qualifications
- Skills in using ticketing systems is a plus
- Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required
Skills
- MS Excel
- PPT
- Google Programs
- GSlides
- GSheets
