Senior Customer Success Operations Manager - AdTech - (12-Month FTC)

London · Hybrid · Posted Oct 13, 2026

At a glance

Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.
As a Senior Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery.
You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region.

Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
Respond to and resolve integration issues, discrepancies, and brand safety escalations
Generate and interpret performance reports, turning data into clear client insights
Build strong client relationships, identifying growth opportunities and supporting revenue targets

Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
Strong analytical skills, with experience working with complex datasets to identify trends and root causes
Confidence using Excel for analysis and reporting
Ability to manage onboarding, client support, and optimisation simultaneously
Clear communication skills, with the ability to explain technical concepts to a range of audiences
A structured, detail-oriented approach and a collaborative mindset

Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous

Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.