Bilingual English and Spanish Member Loyalty Representative (R14299)

Austin, TX · Pleasant Valley and Riverside Austin · USD 17-18 / hour · Posted Oct 9, 2026

At a glance

Oportun is seeking a Bilingual English and Spanish Member Loyalty Representative to create and generate a rewarding and unique member service experience.
The primary focus of the role is to listen, help, and connect with people at all touchpoints, including in stores and through personal outreach activities in the community.
Representatives educate members and communities about inclusive, affordable financial services that empower them to build a better future.

Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
Inform and educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events.
Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speak with local business owners and their employees.
Conduct outreach efforts at local flea markets, community events, and at Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
Actively engage with people at and around Oportun’s retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by passing out flyers and educating the local community about Oportun and its products and services.
Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
Perform light housekeeping to keep the work area and store location inviting and presentable, including daily collection of trash, sweeping, mopping, and window cleaning as needed.

Must be bilingual (English/Spanish).
Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
Must have regular, reliable, and predictable attendance to support store operations.
Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
Ability to lift and/or move objects up to 25 pounds, as needed.
Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
Ability to organize and file paper documents.

Travel between designated work locations (including outreach activities) within a reasonable commuting distance is required.