Associate Product Operations Manager

Canada - Remote (ON, AB, BC, or NS Only) · Remote · CAD 98,000-103,500 / year · 4+ years experience · Full-time · Remote · Posted Oct 13, 2026

At a glance

The Associate Product Operations Manager (APOM) serves as the delivery layer of Product Ops, owning workstreams from intake to handoff with rigor and discipline.
This is a rotation-based role where you move to a new vertical pod every 6-12 months, building end-to-end product sense across Consumer, Shopper, and Enterprise verticals.
You will use AI tools regularly to accelerate core deliverables, streamline operations, and support triage, drafting, and research.

Own PCR intake end-to-end: validate problem statements, assess routing, and ensure everything is clean before it hits a vertical pod.
Handle Tier 2 triage, making judgment calls that go beyond what the automated system can resolve on its own.
Write and maintain Product Enablement Packages (PEPs), using AI-assisted drafts and owning final quality, accuracy, and stakeholder fit.
Drive launch readiness in your assigned area, coordinating with stakeholders so dependent teams are prepared.
Pull together customer signal and quality data into structured summaries that feed the Horizontal's intelligence work.
Run PRDs through the PRD enabler and deliver results to POMs and Product with clear framing.
Surface at least one cross-domain insight to the Horizontal per deployment by identifying patterns across pods.
Use AI as a real part of your workflow for triage, drafting, research, and onboarding while always editing before sharing.
Build cross-domain product sense across your rotations to establish a foundation for cluster ownership at L5.

Bachelor's degree or equivalent practical experience.
4+ years in product operations, project management, business analytics, or related field, preferably in a technology or product-driven environment.
Hands-on experience with Jira or a similar project management tool.
Strong analytical skills, with hands-on experience in SQL and proficiency with Excel and/or Google Sheets.
Demonstrated use of AI-driven or automation tools to streamline operations.
Proven ability to collaborate across functions, communicate effectively, and advocate for customers.

Experience in go-to-market planning or product launch operations.
Prior success in a tech, SaaS, consumer product, or marketplace company.
Familiarity with BI and data visualization platforms (e.g., Mode, Looker, Tableau).
Experience establishing customer feedback mechanisms to drive process or product improvements.
Demonstrated initiative and ownership for cross-team process improvements or automations.

Flex First team offering flexibility to choose where to work from home, an office, or other locations.