Associate Technical Services Engineer II
Toronto · CAD 94,000-130,000 · Full-time · Hybrid · Posted Oct 9, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Toronto
- Salary
- CAD 94,000-130,000 · Base salary
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB is an equal opportunities employer.
About the role
- MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments.
- The team supports the MongoDB ecosystem—including the database server, drivers, Atlas, Cloud Manager, Compass, and related services.
Responsibilities
- Work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for largescale, data intensive environments
- Resolve questions on architecture, performance, recovery, security, and everything in between for largest customers
- Serve as an expert resource on best practices in running MongoDB at scale
- Interface with product management and development teams on behalf of customers as an advocate for their needs
- Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics
Requirements
- Strong technical experience in one or more areas including systems administration, distributed systems, network administration, database architecture and administration, application architecture, data architecture and design, or performance tuning and benchmarking
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Advanced diagnostic and troubleshooting skills with an uncontrollable urge to investigate and solve problems
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Preferred qualifications
- Experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
- Experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform)
Benefits
- Equity
- Participation in the employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- Registered Retirement Savings Plan (RRSP) with employer match
- Mental health counseling
- Backup child and elder care
- Health, dental, and vision benefits offerings
Workplace
- Hybrid working model with a minimum expectation of three days per week in the office
- Office location: 333 Bay St., Suite 1400, Toronto, ON M5H 2R2, Canada
Skills
- Java
- Python
- Ruby
- C
- C++
- C#
- JavaScript
- Node.js
- Go
- PHP
- Perl
- Linux
Show all 15 skills
- Windows
- AWS
- Azure
