Associate Technical Services Engineer II
Milan · EUR 46-68 · 3-4 years experience · Full-time · Hybrid · Posted Oct 13, 2026
At a glance
- Experience
- 3-4 years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Milan
- Salary
- EUR 46-68 · Base salary
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB is an equal opportunities employer.
About the role
- MongoDB Technical Services Engineers combine problem-solving and communication skills with technical experience to advise customers and solve complex database problems.
- Engineers work alongside largest customers on architecture, performance, recovery, and security, acting as expert resources and advocates for customer needs.
- The role focuses starting from the MongoDB database on the performance of the Cloud platform Atlas and its supported services.
Responsibilities
- Solve complex challenges for largest customers resolving questions on architecture, performance, recovery, security, and everything in between.
- Act as an expert resource on best practices in running MongoDB at scale.
- Interface with product management and development teams as an advocate for customers' needs.
- Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
- Focus on the performance of the Cloud platform Atlas and its supported services.
- Help both frontend and backend developers build next generation applications on MongoDB platform.
- Enable peers to be successful by sharing newly gained technical knowledge with the team via informal conversations, training, or workshop sessions.
- Document solutions in the knowledge base system to increase efficiency of customers, team members, and departments.
Requirements
- 3–4 years of experience in a technical support, solutions support, or customer-facing engineering role.
- Experience supporting complex mission-critical product applications and database systems (RDBMS or NoSQL or both).
- Experience supporting Cloud and/or Enterprise grade applications.
- Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically from application tier to database to storage.
- Systems administration experience including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- Ability to read code and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
- Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
- Storage engineering experience including NAS, RAID, SAN, SSD, multi-pathing, and caching.
- Experience working with real time stream processing using Kafka.
- Experience with serverless computing services such as AWS Lambda, Azure functions.
Preferred qualifications
- Server side troubleshooting
- Deep understanding of at least object-oriented programming language.
- Deep understanding of connection pools.
- Experience with Apache Spark.
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Experience using any cloud services stack such as AWS, Azure or GCP
Benefits
- Equity
- Participation in the employee stock purchase program
- Financial protection benefits
- Paid time off
- A minimum of 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- Mental health counseling and other health benefits offerings
Workplace
- Based in Milan for a hybrid working model
Skills
- Java
- Python
- Ruby
- C
- C++
- C#
- JavaScript
- Node.js
- Go
- Kafka
- AWS Lambda
- Azure Functions
Show all 15 skills
- Apache Spark
- MongoDB
- Git
