At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Munich · Europe
About the role
- As a Field Service Technician at Formlabs, you serve as the primary technical contact and company representative in the DACH region and beyond.
- You are responsible for the entire on-site customer experience, including installation, commissioning, user training, and critical repairs of 3D printing systems.
- This role requires extensive travel, with at least 80% of your time spent on the road.
Responsibilities
- Unpack, install, commission, and calibrate new 3D printing systems at customer sites.
- Conduct structured on-site training for new and existing customers on machine operation, software, and maintenance.
- Perform live product demonstrations to build confidence in the technology.
- Provide rapid response to machine downtime and perform urgent on-site repairs.
- Plan and execute annual preventive maintenance visits within warranty windows.
- Analyze and resolve electromechanical malfunctions during on-site visits.
- Manage complex travel logistics including flights, trains, hotels, and rental cars.
- Document all installations, training sessions, and repairs in Salesforce.
Requirements
- Reside ideally in the Munich area.
- Willingness and ability to travel over 80% of working time.
- Strong technical background in electromechanics, hardware, or a comparable field.
- Excellent communication skills to train others on technology.
- C1-level proficiency in both German and English.
- Valid driver's license.
Benefits
- Company equity
- Mental health and wellness support
- Budget for professional development
- Free 3D printing
- Urban Sports Club membership discount
- Voluntary company pension scheme
- Regular team events
Workplace
- Remote role based in Munich, Germany.
- Requires over 80% travel time.
Skills
- Salesforce
