At a glance
- Workplace
- Onsite
- Location
- New York
About the role
- The Audio Visual (AV/VC) Maintenance Technician supports Tier 2 video conferencing equipment and provides ongoing technical support to the client.
- This role is responsible for resolving in-room technology issues, conducting root cause analyses, and commissioning retrofits and new builds.
Responsibilities
- Serve as the primary on-site technician to resolve in-room technology issues.
- Act as the primary user-facing point of contact for all video conferencing related issues.
- Perform break-fix tasks within target SLA response windows.
- Conduct maintenance and repair tasks on all video conferencing gear to maintain 99% uptime.
- Maintain accurate tagging and data entry for all tasks, projects, and requests.
- Perform root cause analysis on reported network-related call escalation issues.
- Monitor local and global video conferencing endpoints and related hardware.
- Initiate Cisco TAC cases and vendor RMAs for equipment.
- Advise and perform quality control for integrators regarding client installation standards.
- Partner with OTD New Builds DPMs to provision and deploy video conferencing and VIO equipment.
Requirements
- Ability to be self-motivated and accountable in a fast-paced, independent environment.
- Ability to think creatively and methodically regarding technical issues.
- Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC hardware and signal flow.
- Strong interpersonal, customer service, and conflict resolution skills.
- Willingness to learn and adapt to client culture.
- Ability to work both independently and with a team.
- Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work.
Workplace
- This is an on-site position.
Skills
- Cisco
- Crestron
- Extron
- Shure
- Clearone
- Video Conferencing
- Signal Flow
