At a glance
- Experience
- 1+ years experience
- Workplace
- Hybrid
- Location
- Redmond, WA
About the role
- The AV Technician provides technical support for conferences, events, and daily operations across SpaceX facilities. This role involves maintaining AV hardware, troubleshooting systems, and ensuring seamless experiences for hybrid and remote gatherings.
Responsibilities
- Support AV/VC solutions locally and globally for in-region teams.
- Provide audio/visual support for office events, including occasional out-of-hours support.
- Respond to technical support requests via email, ticketing, and chat.
- Troubleshoot hardware and applications to resolve technical issues.
- Document issue status and provide updates to management and end users.
- Maintain standard operating procedures and customer service guidelines.
- Create documentation for AV troubleshooting and configuration.
- Participate in onboarding and training team members.
- Drive quality and adherence to best practices within the team.
Requirements
- High school diploma or equivalency certificate.
- 1+ years of professional experience in AV support.
- Professional experience in live audio and video production or video conferencing solutions.
- Professional experience with Mac or Windows OS.
- Must be willing to work all shifts, overtime, and/or weekends as needed.
- Must be physically fit to regularly lift up to 25 lbs.
- Must be willing to travel to other SpaceX sites.
- Must have a valid driver's license.
- Ability to pass Air Force background checks for Cape Canaveral and Vandenberg.
- Must meet ITAR requirements as a U.S. citizen, permanent resident, refugee, or asylee.
Preferred qualifications
- Familiarity with Q-SYS, Logitech, Biamp, Extron, or Shure.
- Experience supporting Microsoft Teams or video conferencing technologies.
- Experience with line drawings, signal flow, and AV concepts.
- Knowledge and ability to terminate various audio and data connections.
- Cabling experience including pulling and terminating.
- Construction or mechanical background.
- Knowledge of layer 1 network technology.
- Q-SYS, CTS, or Crestron DM certifications.
Benefits
- Long-term incentives (company stock or cash awards)
- Discretionary bonuses
- Employee Stock Purchase Plan
- Medical, vision, and dental coverage
- 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- 3 weeks of paid vacation
- 10 or more paid holidays per year
Workplace
- Must be willing to travel to other SpaceX sites.
- Company shuttles offered from select Seattle locations to the Redmond office.
Skills
- AV/VC Solutions
- Video Conferencing
- Windows OS
- Q-SYS
- Logitech
- Biamp
- Extron
- Shure
- Microsoft Teams
- Layer 1 Network Technology
