At a glance
- Employment
- Full-time
- Location
- Barcelona
About the role
- The Banking Operations Associate – Claims acts as the operational anchor for claims handling within the Spanish market.
- This role involves managing end-to-end claims processes, ensuring regulatory compliance, and driving continuous improvements to customer outcomes and operational risk.
Responsibilities
- Own end-to-end claims processes, governance, compliance, risk controls, and audit readiness.
- Define and track team KPIs and OKRs to measure operational readiness and performance.
- Oversee the handling of complex cases such as insolvency and legal requests.
- Manage relationships with outsourcing partners and external service providers.
- Design and deliver training and coach partners on complex case handling.
- Partner cross-functionally to implement process changes that improve customer experience.
- Lead incident analysis and root-cause investigations.
- Maintain and improve internal documentation to minimize audit findings.
- Coach and develop team members by providing feedback and career direction.
- Identify opportunities to streamline workflows and automate repetitive tasks.
Requirements
- Proven experience in operations, service delivery, or similar functions.
- Direct experience in handling complex operational cases.
- Strong track record in process governance, regulatory controls, and audit readiness.
- Professional banking qualification or degree in Finance, Economics, Business Management, or related field.
- Excellent analytical mindset with the ability to use data for decision making.
- Fluent written and spoken Spanish and English.
Preferred qualifications
- Experience with outsourcing/vendor management
- Project management experience
- Any other European language
Benefits
- Discounts to fitness and wellness memberships
- Language courses
- Public transportation discounts
- Premium N26 bank account
- Subscriptions for friends and family members
Workplace
- Role is based in Barcelona.
