Bilingual English and Spanish Member Loyalty Representative (R14305)

Aurora · Lake and Indian Trail Aurora · USD 17-18 / hour · Posted Oct 13, 2026

At a glance

Oportun is seeking a Bilingual English and Spanish Member Loyalty Representative to create and generate a rewarding and unique member service experience.
The primary focus of the role is to listen, help, and connect with people at all touchpoints, including in stores and through personal community outreach activities.
Team members educate members and communities about inclusive, affordable financial services that empower them to build a better future.

Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions while following company policies & procedures and protecting members’ information.
Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in lending and servicing activities.
Inform and educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations, and/or community events.
Build relationships with local businesses and speak with local business owners and their employees about how Oportun’s services can help their customers.
Conduct outreach efforts at local flea markets, community events, and Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
Actively engage with people at and around Oportun’s retail locations, encouraging store visits and assisting with applications.
Support community outreach and marketing events by passing out flyers and educating the local community about Oportun and its products and services.
Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
Perform light housekeeping to keep the work area and store location inviting and presentable, including daily collection of trash, sweeping, mopping, and window cleaning as needed.

Must be bilingual (English/Spanish).
Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
Must have regular, reliable, and predictable attendance to support store operations.
Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
Ability to lift and/or move objects up to 25 pounds, as needed.
Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
Ability to organize and file paper documents.

Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
Accident coverage
Paid Time Off
16 paid hours (VTO) to participate in volunteer activities each year
Employee Assistance Fund (OEAF)
401(k) retirement savings
Travel Assistance
Paid Training
Competitive pay, plus sales incentives
Flexible schedules

Travel between designated work locations within a reasonable commuting distance is required as part of standard job duties.