At a glance
- Workplace
- Hybrid
- Location
- Bangalore
- Visa sponsorship
- Visa sponsorship not offered
About the role
- As a Technical Support Engineer, you will own the customer post-incident experience by troubleshooting technical issues across either our Front-End Products or our Application Performance Management Products.
- You will support New Relic customers by resolving various installation, configuration, and data exploration requests while displaying genuine empathy.
Responsibilities
- Collaborate across teams to assist in solving complex technical customer problems across our product suite.
- Support New Relic customers by resolving various installation, configuration, and data exploration requests while displaying genuine empathy.
- Work closely with our software engineering teams to resolve advanced customer issues.
- Act as an advocate to our Product Organization by providing feedback on feature requests and bugs.
- Advance your skills through additional training and exposure to other features, languages, and capabilities of our products.
- Learn how to collaborate within the team and leverage knowledge resources to effectively troubleshoot and solve customer installation, configuration, and data exploration requests.
- Partner closely with your direct manager to maintain healthy Support KPIs, including Productivity, Time to Resolution (TTR), SLA adherence, and CSAT.
Requirements
- A genuine passion for helping customers, even those who are having a challenging day.
- Solid understanding of front-end web development and the ability to confidently navigate JavaScript OR Language Expertise: Strong troubleshooting skills in one or more of the following languages: Java, .NET, PHP, or Python.
- Honed troubleshooting skills with the ability to get creative when the answer isn't obvious.
- Proven experience collaborating across teams or subject areas to solve technical puzzles.
Workplace
- Flexible workforce model allowing fully office-based, fully remote, or hybrid work.
Skills
- JavaScript
- Java
- .NET
- PHP
- Python
- Ruby
- Node.js
- GoLang
- Linux
