Business Analyst/Senior Business Analyst (Banking Transformation)

Malaysia - Kuala Lumpur · Posted Oct 1, 2026

At a glance

Capco is a global business and technology consultancy dedicated to the financial services industry. We combine deep industry expertise with consulting and technology capabilities to help leading financial institutions solve complex challenges and deliver meaningful transformation.
Across APAC and globally, we partner with banks and financial institutions on programmes spanning business transformation, digital and technology change, operating model transformation, regulatory change and large-scale programme delivery.
As we continue to grow our Malaysia practice, we are looking for people who want to work at the intersection of banking, transformation and consulting, taking on meaningful client challenges and helping shape the future of financial services.

Capco is looking for experienced Business Analysts and Senior Business Analysts with strong banking domain experience to support complex business and technology transformation initiatives.
The role goes beyond requirements documentation, requiring candidates to understand the business context, challenge requirements where appropriate, and connect business needs with technology solutions.
Professionals will work closely with business, product, operations, and technology stakeholders to analyze processes, define future-state requirements, and drive transformation from discovery through implementation.

Lead and facilitate discovery sessions, workshops and stakeholder interviews to understand business objectives, pain points and transformation requirements.
Elicit, analyze and document functional and non-functional requirements, developing high-quality BRDs, functional specifications, user stories, use cases, and acceptance criteria.
Analyze existing business processes, customer journeys, operating models, systems and capabilities, developing clear as-is and to-be process maps and identifying gaps.
Work with Product Owners, SMEs, architects and technology teams to translate business needs into appropriate solution requirements and support solution design.
Act as a key bridge between business, operations and technology teams throughout the transformation lifecycle to facilitate effective decision-making.
Define business acceptance criteria and support the development of testing scenarios, SIT, UAT, and business validation activities.
Support implementation planning, business readiness, and transition into BAU while validating delivered outcomes against original business objectives.
Produce high-quality consulting deliverables, including analysis, recommendations, presentations, and executive materials.
Support development of business cases, transformation roadmaps, and client proposals where required.
Coach and support junior Business Analysts and contribute to Capco methodologies and reusable assets.

Demonstrated experience as a Business Analyst or Senior Business Analyst within banking or financial services.
Proven experience working on banking transformation programmes, including business, digital, technology, operating model or regulatory transformation.
Strong experience across requirements elicitation, business analysis, process mapping, gap analysis and functional requirements.
Strong understanding of the end-to-end change lifecycle, from discovery and requirements through design, testing and implementation.
Experience working across business and technology teams within complex banking environments.
Ability to understand the business problem behind a requirement and challenge or refine requirements where appropriate.
Strong stakeholder management and facilitation skills, including experience running workshops and engaging senior stakeholders.
Excellent analytical, problem-solving and communication skills.
Ability to operate effectively in complex, ambiguous and highly regulated environments.
Strong experience in at least one banking domain such as Retail Banking, Private Banking/Wealth Management, Corporate/Commercial Banking, Transaction Banking, Payments, Capital Markets, Digital Banking, Core Banking, Risk & Regulatory Change, or Data & Reporting.