Business Strategy & Operations Specialist
Islamabad · Pakistan · 0-2 years experience · Hybrid · Posted Oct 20, 2026
At a glance
- Experience
- 0-2 years experience
- Workplace
- Hybrid
- Location
- Islamabad · Pakistan
About the role
- Motive is seeking a Business Strategy & Operations Specialist to support GTM Operations through Jira dashboard management, ticket hygiene, and operational reporting.
- You will maintain dashboards, filters, queues, and reporting views that provide visibility into request volume, ownership, aging, priorities, blockers, and delivery progress.
- This execution-focused role is ideal for an organized, detail-oriented professional who is comfortable working with systems, workflows, and structured data.
Responsibilities
- Maintain Jira dashboards, filters, queues, subscriptions, access, and documentation.
- Build reporting views for backlog, aging, workload, status, priorities, and throughput.
- Review tickets for accurate information, ownership, priority, routing, and status.
- Identify and follow up on stale, duplicate, blocked, unassigned, or incorrectly routed tickets.
- Prepare recurring Jira updates for team meetings and stakeholder reviews.
- Perform basic QA on dashboard data and ticket fields.
- Document processes and identify opportunities for standardization or automation.
- Partner with analysts, managers, requestors, and cross-functional stakeholders to resolve issues and improve operational visibility.
Requirements
- 0–2 years of experience in business operations, sales operations, project coordination, reporting, or a data-focused role.
- Hands-on experience with Jira, ticketing systems, project-management tools, or workflow platforms.
- Strong attention to detail and ability to follow documented processes.
- Strong Google Sheets or Excel skills, including sorting, filtering, lookups, and basic data validation.
- Clear communication, strong follow-through, and ability to manage recurring deadlines.
- Familiarity with Jira dashboards, JQL, workflows, issue types, statuses, priorities, labels, and permissions.
- Basic understanding of metrics such as backlog, aging, SLA, throughput, cycle time, and resolution time.
Preferred qualifications
- Experience with Salesforce, Confluence, Google Workspace, Tableau, SQL, automation, or scripting is a plus.
- Bachelor’s degree in Business, Operations, Economics, Data Analytics, Information Systems, or a related field is preferred but not required.
Workplace
- Islamabad-based hybrid role aligned with U.S. Eastern Time hours
- At least 3 days of in-office presence required each week
Skills
- Jira
- JQL
- Google Sheets
- Excel
- Salesforce
- Confluence
- Google Workspace
- Tableau
- SQL
