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Carrier Deal Desk Manager

Twilio

US · USD 96,640-120,800 · 8+ years experience · Remote · Posted Sep 29, 2026

At a glance

Experience
8+ years experience
Workplace
Remote
Location
US
Salary
USD 96,640-120,800

About the role

  • Join the Finance team supporting carrier supplier negotiations and wholesale trading transactions as a Carrier Deal Desk Manager, AMER (Commercial Finance).
  • Lead the financial assessment of complex AMER agreements, shape commercially sound deal structures, and deliver clear recommendations to executive decision-makers.
  • Serve as a strategic Finance partner to Carrier Relations by owning deal economics, mitigating financial risk, and ensuring approval quality.

Responsibilities

  • Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across AMER, including those with nonstandard commercial structures.
  • Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions.
  • Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path.
  • Establish and maintain financial guardrails, approval standards, and consistent deal analysis practices across regions.
  • Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails.
  • Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy.
  • Coach senior analysts on modeling, financial judgment, and executive recommendations.
  • Partner with the Finance Director to build and refine how the Carrier Deal Desk operates.

Requirements

  • 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
  • Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action.
  • Demonstrated experience leading the financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks.
  • Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution.
  • Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor.
  • Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems.

Preferred qualifications

  • Oracle experience
  • Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures.
  • Spanish or Portuguese language skills

Benefits

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Equity plan
  • Corporate bonus plan
  • Health care insurance
  • 401(k) retirement account
  • Paid sick time

Workplace

  • Remote-first work environment
  • Occasional travel may be required to participate in project or team in-person meetings

Skills

  • Salesforce
  • Oracle
  • Financial Modeling
  • Commercial Finance
  • Strategic Finance
  • Procurement Finance
  • Pricing
  • Deal Desk

Twilio

Carrier Deal Desk Manager

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