Compensation Manager, Customer
Atlanta · Austin · Baltimore · Boston · Chicago · Conshohocken · Dallas · Houston · Minneapolis · New York City · Pittsburgh · Washington DC · USD 87,000-171,000 · 7+ years experience · Full-time · Remote · Posted Sep 16, 2026
At a glance
- Experience
- 7+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Atlanta · Austin · Baltimore · Boston · Chicago · Conshohocken · Dallas · Houston · Minneapolis · New York City · Pittsburgh · Washington DC
- Salary
- USD 87,000-171,000 · Base salary
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About the role
- The Compensation Manager, Customer serves as a strategic advisor and dedicated compensation partner for the Customer organization.
- This role supports VP and Director-level leaders by building compensation programs, tools, and frameworks while partnering with Recruiting, Finance, Sales Operations, Legal, and HR.
Responsibilities
- Serve as the dedicated compensation partner for Customer Success, Professional Services, Technical Services, and Strategic Partners teams.
- Provide data-informed guidance on new-hire offers, internal equity, leveling, promotions, retention actions, and out-of-cycle requests.
- Build a strong understanding of incentive plans and partner with design teams to assess effectiveness.
- Own compensation-cycle execution end-to-end, including market benchmarking, budget modeling, manager enablement, and leadership rollups.
- Lead competitive intelligence for Customer roles, researching trends, pay practices, and incentive structures in the technology and AI landscape.
- Supplement survey data with recruiting signals, offer data, and sales talent trends.
- Partner with Recruiting and People Partners on market insights and competitive positioning.
- Analyze compensation programs and recommend improvements supporting growth, retention, and pay-for-performance.
- Lead strategic projects such as incentive-plan governance, job architecture, or compensation-planning tool implementation.
- Develop manager enablement materials and training on compensation philosophy.
Requirements
- 7+ years of compensation experience, including significant experience as a compensation business partner.
- Proven track record supporting Customer organizations with end-to-end ownership of cyclical compensation programs.
- Experience supporting the implementation, administration, and communication of Sales incentive plans.
- Experience partnering with Finance and Sales Operations on incentive-plan modeling, budgeting, forecasting, attainment analysis, and reporting.
- Strong knowledge of third-party survey methodologies, such as Radford and WTW.
- Ability to build and validate pay structures across geographies and functions.
- Strong analytical, problem-solving, communication, and executive-presenting skills.
- Experience leading cross-functional initiatives in ambiguous, fast-moving environments.
Preferred qualifications
- Experience in both compensation business partner and program roles.
- Experience supporting a high-growth technology company, preferably in a global Customer environment.
- Experience with compensation-planning, incentive-compensation, and analytics tools.
- Excellent written and verbal communication skills.
- Highly organized, detail-oriented, and able to prioritize multiple projects.
- Comfortable operating at both tactical and strategic levels.
- Experience working remotely and/or internationally with global teams.
- Strong business acumen and awareness of business, technology, and market trends.
Benefits
- Equity
- Employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Transgender-inclusive health insurance coverage
- Health benefits
Workplace
- Role is based in one of several US office locations including Atlanta, Austin, Baltimore, Boston, Chicago, Conshohocken, Dallas, Houston, Minneapolis, New York City, Pittsburgh, or Washington DC.
Skills
- Radford
- WTW
- Budget Modeling
- Attainment Analysis
- Market Benchmarking
- Job Architecture
- Analytics Tools
