Change Management Consultant – Banking & Wealth Transformation

Malaysia - Kuala Lumpur · Posted Oct 1, 2026

At a glance

Capco is a global business and technology consultancy dedicated to the financial services industry. We combine deep industry expertise with consulting and transformation capabilities to help leading financial institutions navigate complex change and deliver meaningful outcomes.
Across APAC and globally, we partner with banks and financial institutions on programmes spanning business transformation, digital and technology change, operating model transformation, regulatory change and large-scale programme delivery.
As we continue to grow our Malaysia practice, we are looking for experienced change professionals who can help our clients successfully navigate transformation — ensuring stakeholders are engaged, impacted teams are prepared, and change is effectively embedded across the organisation.

Capco is looking for an experienced Change Management Consultant with a strong Banking and/or Wealth Management background to support complex transformation programmes across financial services clients.
This is a hands-on, client-facing consulting role in Kuala Lumpur, Malaysia, responsible for understanding the people and organisational impacts of transformation and developing structured change approaches that enable successful adoption.

Develop and execute change management strategies and plans aligned to programme objectives and business outcomes.
Conduct change impact assessments to understand how transformation will affect people, processes, roles, systems and ways of working.
Conduct stakeholder identification, analysis and mapping across complex banking organisations.
Develop and execute change communication strategies and plans across transformation programmes.
Support business teams in preparing for implementation and transition to new processes, systems or ways of working.
Produce high-quality consulting deliverables, including change assessments, stakeholder maps, communications plans, change roadmaps and executive presentations.
Facilitate stakeholder interviews, workshops, working sessions and engagement forums.
Coordinate change activities with project, business, operations and technology teams.
Track change readiness and adoption throughout implementation.
Contribute to Capco's change management methodologies, propositions and reusable assets.

Demonstrated experience in Change Management, Organisational Change or Business Transformation, ideally within banking or financial services.
Hands-on experience developing and delivering change management strategies and plans across transformation programmes.
Strong experience in stakeholder management and engagement, including working with senior stakeholders.
Strong communications management capabilities, including development of communication strategies, plans, messaging and executive materials.
Experience conducting change impact assessments, stakeholder assessments and business readiness activities.
Experience supporting transformation from planning through implementation and adoption.
Strong facilitation, communication and presentation skills.
Ability to operate effectively in complex and ambiguous transformation environments.
Strong consulting mindset, with the ability to structure problems, challenge constructively and develop practical recommendations.
Meaningful experience within Banking and/or Wealth Management.

Previous experience within management consulting, transformation consulting or professional services.
Experience supporting large-scale or regional banking/wealth transformation programmes.
Experience working across multiple markets or geographically distributed stakeholder groups.
Exposure to digital, technology, platform or operating model transformation.
Familiarity with established change methodologies such as Prosci / ADKAR, Kotter or equivalent frameworks.
Experience developing change networks, champion programmes or leadership engagement approaches.
Change Management certification